Assessor Resource

PUASES011A
Manage emergency operations

Assessment tool

Version 1.0
Issue Date: May 2024


The application of this unit would inform roles and responsibilities for individuals who act as an operational manager during an emergency operation.

Emergency operations are usually the result of an event (such as flood, storm, or bushfire) that generates a significant response requirement over a large area for protracted periods. Operations such as this differ from incidents where relatively small responses are required in tightly defined areas for relatively short periods of time (such as road accidents).

The level and complexity of activities of the operations centre will vary to meet operational requirements.

Operations centres are normally only activated to manage an emergency.

This unit covers the competency required to manage emergency operations, usually within a single agency command context.

This unit replaces PUASES006B Manage emergency operations.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

manage operations efficiently and effectively

make decisions based on sound problem solving techniques

forecast resource requirements

Consistency in performance

Competency should be demonstrated managing an established centre and an improvised centre on-the-job or through simulated exercises which reflect actual workplace environments.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed using exercises or scenarios or actual incidents, where appropriate, as a manager of an operation where at least four operational teams are deployed, acting under limited supervision, and with wide discretion to act, in complex situations applying significant depth of knowledge and with responsibility for outcomes.

Specific resources for assessment

Access is required to:

incidents, scenarios, exercises, simulations, or series of tasks

established operations centre or resources to construct an improvised operations centre

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

assess local community demographic factors such as age and language

communicate clearly with colleagues and stakeholders

conduct clear, structured briefings and debriefings with 'lessons learned' reports distributed and acted on as required

delegate appropriately

establish an improvised operations centre

establish an operational plan and adapt plan as circumstances change

forecast resource requirements

identify local operational areas of concern and sub-divide as needed

lead operations centre staff and team leaders

participate in planning for emergency response, including the setting up of appropriate control, command and coordination structures

manage communications within and between teams and organisations

manage operations centre staffing, including rostering, allocation of tasks, and conflict resolution

manage information

manage self under stress

raise regular and timely situation reports

recognise the need for, and take, personal rest periods

solve problems and make decisions

work in a team

Required Knowledge

emergency management arrangements

impact of emergency on the community and environment

local alert and warning systems

local communications equipment and systems

local documentation requirements

local operational briefing and debriefing procedures

local operating procedures

locally available resources, their capabilities and access to them

locally used information management and communications systems

nature of relevant local hazards and plans, including effects on the provision of communications

operational communications concepts and practices

organisational policies and procedures (such as relevant legislation; operational, corporate and strategic plans; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

organisational procedures and protocol for media liaison

principles of conflict resolution

principles of dealing with cultural diversity

principles of operational management and response management

principles of risk management

relevant operational standards, legislation and local leadership and management principles and practices

signs and symptoms of operational stress

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Operational information may include:

access and egress routes

estimated duration of emergency

location of incidents

location, magnitude and type of event

nature and extent of damage

number and nature of casualties

other organisations working

potential hazards

resources available

weather forecast

Hazards may include:

adverse weather

closed access routes

convergence

hazardous materials

industrial sites

limited access to resources

protracted response operations

utilities

Operational plans may include:

local

municipal

regional

state/territory or national plans

Allocating tasks:

will be guided by organisational policies and assessments of tasks

will be allocated based on resources available, response team competency and authority to act

Rosters include:

any organisational requirements and will meet the welfare and efficiency needs of personnel, including adequate rest and meal breaks and appropriate shift times

Communications and information management systems may include:

computers

couriers

internet or intranet links

filing systems

mobile/satellite phones

paging

runners

secondary communications nets for example HF, VHF, UHF radio systems

Operational reports may include:

briefing and debrief reports

organisational reports

reports required for coronial or other legal proceedings

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Operational information is obtained and hazards are identified to permit accurate assessment of the problem 
Operational plans are activated in accordance with local emergency management practices and procedures 
Operations centre is activated and confirmed as ready for use 
Operations centre staff recall system is activated 
Operations centre tasks are allocated, staff rosters are confirmed and briefings are conducted in accordance with operational plans 
Internal and external liaison networks are activated and maintained to ensure effective communication 
Operations centre staff work is supervised to ensure it meets relevant occupational health and safety (OH&S) and other regulatory requirements 
Physical and financial resources are managed in accordance with organisational policies and procedures 
Operation centre staff are tasked to collect and collate operational information using standard operational procedures (SOPs) 
Information flow is managed in accordance with SOPs 
Operational information is analysed to modify and update plans and prioritise tasks in accordance with operational plans and policies 
Regular and timely situation reports are raised and distributed in accordance with organisational standards 
Media liaison is managed in line with operational objectives 
Communications and information systems are implemented and monitored to ensure operational objectives are met 
Extent of the operational area and objectives is identified and promptly detailed 
Operational strategies are identified, assessed and implemented in accordance with local emergency management arrangements and SOPs 
Hazards are identified and prioritised to ensure response is appropriate to type and scale of event 
Response teams are rostered in accordance with organisational SOPs 
Termination of operation is accomplished in accordance with operational standards 
Briefings are conducted with operational members 
Operational objectives are identified and communicated to operational staff 
Team cohesion is developed and maintained 
Conflict is dealt with promptly and appropriately 
Leadership style is appropriate to the situation 
Concise, clear delegations and accountability processes are implemented 
Relevant state/territory equal employment opportunity and OH&S policies are implemented 
Signs and symptoms of operational stress in self and others are recognised and action is initiated 
Debriefing is conducted with operational members 
Operational reports are prepared to organisational standards 

Forms

Assessment Cover Sheet

PUASES011A - Manage emergency operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUASES011A - Manage emergency operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: